Terms and Conditions

Terms and Conditions

This page contains the terms and conditions on which we will supply the products listed on our website www.corncrakedesign.co.uk to you.

Please read these terms and conditions carefully before ordering any products from our website.

By placing an order for any of our products, you agree to be bound by these terms and conditions.

1. Information about us

www.corncrakedesign.co.uk is a website operated by Corncrake Design (we, us, our) (See website page for our contact details).

2. About you

Our website is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside those countries, to P.O.Box addresses or from anyone below 18 years of age.

By placing an order through our website you confirm that you are a resident in the United Kingdom, provide a shipping address other than a P.O.Box address and that you are at least 18 years old.

3. How the contract is formed between you and us

No contract will exist between you and us until we have received full payment from you and have either (i) given you a written/emailed acceptance of your order or (ii) dispatched the ordered products, whichever is the sooner. Please note that our initial acknowledgement of your order does not constitute acceptance of that order unless we expressly state otherwise.

4. Unavailability of products

We make every effort to ensure that sufficient materials to make up the products are available in stock to meet your order. However, occasionally we may find that stock is unavailable.

If we cannot deliver the products you have ordered within 28 days of your order, we will contact you and ask how you wish to proceed. You may either cancel your order for a full refund (including delivery charges), await the arrival of the product in stock (unless we inform you that the product will not be coming back into stock) or change your order to replace the product originally ordered with an alternative product (with a corresponding adjustment in the price).

5. Delivery

The delivery charges for your order are calculated in accordance with our delivery rates as set out on our website, and are shown separately on the order confirmation.  Please see our Delivery page for details of postage charges.

The dispatch of your order will normally take place within 3-5 working days of receipt of your order. Delivery will normally occur within 3-5 working days after dispatch within mainland UK. Please note that all dispatch and delivery times are approximate and we cannot be held responsible for any late deliveries, which are due to circumstances beyond our control.

We cannot be held responsible if the delivery address given by you is incorrect nor can we be held responsible if your parcel is lost or stolen if left somewhere else rather than signed for at the delivery address you have provided to us.

In the unlikely event that your parcel goes missing during transit, please contact us and we will investigate the matter with the carrier. 

6. Prices and payment

The price of any products will be as quoted on our website. These prices exclude delivery costs, which will be added to the total amount due. Any goods with reduced prices for special promotions are valid for the specified period only.

Our website contains a number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced.  If your order for purchase is not for whatever reason showing the correct price for the goods, we will inform you that the price is incorrect and advise you of what action needs to be taken. We reserve the right to reject your offer to purchase the products in these circumstances.

Payment for the products is due at the same time you place your order. No products will be dispatched until you have paid us in full for the corresponding order.

Payment is made using our payment processor (currently PayPal), and by placing your order you agree that we may pass on your details and details of your order to our payment processor in order to enable processing of your payment.

7. Cancellation by you

You have the right to cancel any order (except as set out in section 8, “Exceptions to your right to cancel”) by giving us notice of cancellation at any time up to 14 working days after delivery of the products in that order.

If you have already received the products, or if you receive the products after giving us notice of cancellation, then you must return the products to us in their original condition and with their original packaging, using the procedures set out in our returns policy.

Please allow 28 days for any refund payments to be made.

8. Exceptions to your right to cancel

If you order any products that are to be made to your individual requirements or are personalised in any other way, then you cannot cancel your order in respect of those products unless we are in breach of our obligations to you. You will be notified of any products to which this applies before you place the order.

9. Cancellation by us

We reserve the right to decline or cancel any order prior to delivery. Examples of when we might do so include:

  • where products you have ordered are out of stock; or
  • where we have made an error in the description or pricing of any products you have ordered; or
  • if the delivery address or billing address for the products is outside the UK or is a P.O. Box address; or
  • if we believe you are under 18.

If we decline or cancel an order we will refund all amounts paid by you in respect of that order.

10. Problems with products at delivery

If any products are visibly damaged on arrival, please notify this to the courier at the time of arrival of your parcel.

Please also contact us immediately to report the damage (even if you have not been able to notify the courier) within 48 hours and return the products to us in accordance with our returns policy. We will then make arrangements with you for delivery of replacement products or a full refund.

11. Returns policy

Any products that are to be returned to us must be returned in accordance with our returns policy. The version of the returns policy that applies will be the version in force at the time the return is made. Failure to comply with this policy may delay processing of your return and of any refund, repair or replacement.

12. Data protection

We take your privacy very seriously. Please see our privacy policy for more details of how we use your data.

13. Our liability

If we break the terms of this contract, our liability for losses you suffer as a result is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the contract. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

These terms do not limit in any way our liability:

  • for death or personal injury caused by our negligence;
  • under section 2(3) of the Consumer Protection Act 1987;
  • for fraud or fraudulent misrepresentation; or
  • for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

The above terms do not affect your statutory rights.

14. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this contract that is caused by events outside our reasonable control.

15. Contacting us

You may contact us by email, using our Contact Us page or directly emailing us at


This will enable us to avoid delays in processing any request or instruction.

16. Contacting you

We may contact you by telephone, email or post, using the contact details you provide to us. It is your responsibility to inform us promptly if any of your contact details change.

17. General

If any term of these terms and conditions is found to be invalid or unenforceable by any court or other such authority, then this term will be removed from these terms and conditions. All other terms will continue in force.

We reserve the right to vary these terms and conditions at any time without notice to you. However you will be subject to the terms and conditions in force at the time you order products from us.

We reserve the right to withdraw any goods from the website at any time and will not be liable to you or anyone else for this action.

Any contract made under these terms and conditions will be governed by English law.

Please note that sales can be concluded in English only.